Introduction
Thank you for choosing HAFIDA GLOBAL LTD. We are committed to ensuring that you are satisfied with your purchase. Please review our Refund and Returns Policy below to understand your options.
Eligibility Criteria
- Refunds: We offer refunds for items that are defective, damaged, or not as described.
- Returns: Items can be returned within 14 days of receipt. We accept returns for unused and undamaged items in their original packaging.
Timeframe
- Refund Requests: To request a refund, please contact us within 14 days from the date you receive your order.
- Returns: Items must be returned within 14 days from the date of receipt.
Process
- How to Request: To initiate a return or refund, please email us at [email protected] with your order number and reason for return.
- Required Information: Include your order number, item details, and reason for return in your email.
Conditions for Refunds/Returns
- Product Condition: Items must be unused, undamaged, and in their original packaging. We cannot accept returns of items that have been opened or used.
- Non-Refundable Items: Items that are custom-made or digital products are not eligible for returns or refunds.
Refund Method
- Refunds: Refunds will be processed to the original payment method used at the time of purchase. Please allow 7-10 business days for the refund to appear in your account.
- Processing Time: Refund processing may take up to 10 business days after we receive the returned item.
Shipping Costs
- Return Shipping: We offer free return shipping for eligible returns. We will provide a prepaid return label if your return is approved.
- Non-Refundable Shipping Costs: Original shipping costs are non-refundable.
Exchanges
- Policy on Exchanges: We currently do not offer exchanges. If you wish to exchange an item, please return the original item and place a new order.
Exceptions
- Special Circumstances: During promotional periods or sales, our return policy may be subject to change. Please review any promotional terms for specific details.
Contact Information
For any questions or to initiate a return or refund, please contact our customer support team at:
- Email: [email protected]
- Address: HAFIDA GLOBAL LTD, 3 Limewood Close, London, England, E17 6QD
Legal Compliance
This policy complies with applicable consumer protection laws and regulations in the UK.
Thank you for shopping with HAFIDA GLOBAL LTD. We appreciate your business and look forward to serving you again.